Middara: Unintentional Malum - The Complete Trilogy
Created by Succubus Publishing
An epic adventure for 1-4 players set in a unique alternate world fantasy setting.
Latest Updates from Our Project:
Valentines Kits Ahoy and other musings!
over 2 years ago
– Wed, Aug 04, 2021 at 08:24:05 PM
Valentine Kits and You!
Anyone going to paint those gold teeth?
Hey backers!
Brooklynn here. Just wanted to give a quick update regarding our Valentines Kits. We can officially say that the entire lot of figures, boxes and all, have been sent out to our local distributors in both the EU and the US.
Some of these shipments have already started arriving. After our fulfillment centers narrow down all the inventory and count it we expect to see Valentines Kits to start shipping out to customers. This could be as soon as next week.
Everything going out. Yea, may Gaben and the gaming gods watch over our shipment.
Shipments to the EU were air-shipped and arrive to warehouses later this week, so we do not expect a huge delay between America shipments arriving and EU shipments arriving. Meaning, you can expect your Valentines kits very soon.
Screenshot of EU Tracking
If you ordered reprints of older Resin Kits from our Kickstarter (non-valentines kits) you can expect these to start shipping out from our EU fulfillment centers in another two weeks. The America shipment for these kits are currently being nailed down, but are expected to arrive to our warehouses this month.
TTS Playtesting on the Horizon!
Cute and Derpy!
Pete Walsh has been killing the Cave Sickle Queen designs. He’s been moving so fast that both the Cave Sickle Queen and Pit Boss Bounty Packs are both being prepared for playtesting on Tabletop Simulator while he moves onto helping me out on Pirates of Elenia.
Which, leads us to our next exciting news, the Cave Sickle Queen will be up for Beta Testing on Table Top Simulator by the 20th of this month (with the Pit Boss going up shortly after.) We will be collecting feedback on each of these products for about 30 days. Anyone interested in helping us out, don’t hesitate to join our Discord and send me (SP_Brooklynn) or another Succubus Employee a DM.
We can get you added to our Beta Testing Channel.
A Drunagor Crowdfunding Campaign!
The wonderful folks over at Creative Games Studio are running another crowdfunding game for Chronicles of Drunagor: Age of Darkness Apocalypse. We touched base for a long time and the passion and wonderful nature of the guys over there inspired me to give them a shout out! These guys really are hustling to bring their ideas to new markets and think outside of the box!
Foreteller Games has their backs! It's raining story telling board games and I cannot get enough. As a personal backer myself, and with only a couple of days left in their campaign, I didn’t want anyone here to miss out on this gigantic game.
Nyx herself is planning on making an appearance!
Nyx in Drunagor! *WIP
*And, as a reminder, we don’t make any money or have any financial exchanges involved in doing these sorts of things. We just love working to help out other creative minds and passionate game designers in the industry. As a board gamer myself, I want to see the projects I love make it to everyone'sdoorstep.
Quick FAQ
Will Resin be made in plastic eventually?
Yup. But only as time and Resin content permits. Resin works well in small batches, but the amount of product SKU’s and moving parts makes individual plastic lines sprawling and something we don’t want to do. Instead, we are waiting for a larger quantity of releases so that we can do plastic all at once.
We envision a plastic product line that follows our resin in a way that makes sense for the board gamer and is also easier for us from a logistics perspective. We expect to move forward with this sometime after we’ve solidified our current Kickstarter promises such as Wave 2.
When will the ValentinesResin Kits get delivered?
This month. Depending on where you live, as soon as the 10th, as late as the 20th. When we start shipping to customers we will let everyone know here on KS and via our Newsletter. <---- Actually true this time. Sorry for the delay.
Are Resin Kits or other projects by Succubus Publishing slowing down the progress of current Kickstarter promises?
Nope. We’ve expanded our operations by reaching out to professionals within their own fields to help us hit our design timelines, production deadlines, and ability to create and expand the wonderful world of Middara.
Customer Support Update
almost 3 years ago
– Tue, Jul 13, 2021 at 01:16:09 AM
Hey everyone, Alex here.
Things are changing fast for Succubus and I wanted to address a few things regarding our customer support moving forward.
With the ongoing fulfillment of the Kickstarter Wave 1 and the webstore launch, I've been spending the good part of the last 4 months glued to our email inbox and helping everyone that I can.
I thought that things would die down once the web orders started shipping... but I was wrong. The email barrage is never-ending and has seemingly increased in volume.
As the co-owner, project manager, and concept artist for Succubus, I simply have to step away from answering emails to keep control of our company's goals and looming deadlines.
If you've tried to email us in the last week and a half and haven't gotten a response, I'm very sorry.
We are such a small company that Brooklynn and I are stretched thin, but we are working to change that.
We have hired a new full-time employee specifically to help with customer support and he starts on Wednesday.
There will be a short training period, but we will again strive to get to your emails within 1 - 2 business days.
For now, I want to provide some general information regarding questions I get asked a lot.
First, a lot of requests can skip our support email altogether:
If you ordered a KS1 Promo Pack on the Kickstaretr campaign or as part of our "Web Launch Bundle" and haven't received it yet, it's coming. We had to split shipping due to an inventory mishap, but your KS1 Promo Pack will be fulfilled.
Why am I missing some of my resin kit boxes?
If you ordered Girtiya, Nightingale, Coven Mother, or Tomoe as a single add-on on the Kickstarter campaign, chances are, you didn't receive the cards and boxe associated with these products.
We got shorted on our production of these boxes. We have since broken down the surplus all-in bundles to fulfill these orders.
In other words, they are coming and should be shipped out to you soon.
Where are my resin kits that I ordered on the web store?
We have a brand new print run of these being assembled now. We hope to get the 10 resin kits from the Kickstarter plus the Valentine's kits shipped out by the end of this month.
We decided to split the shipping of these orders, ship out everything else that was ordered, and just take the hit on the extra shipping costs.
I was shipped my resin kit boxes from the web store, but I'm missing the miniatures?
This was a miscommunication with mostly the EU fulfillment center where boxes were being shipped without miniatures.
Everything missing will be replaced with the new resin kit print run currently in production.
When will the KS1 Promo Pack and Art Book become available on the webstore?
We are totally sold out of these. We are currently working on another print run and hope to have these ready to sell again by October or November.
We will also be putting together more bundles.
When will the pledge manager for Wave 2 open?
Q4 of this year.
Can everyone get in on the Wave 2 pledge manager?
Yes.
Where is the Italian Adventure Book translation?
It will be ready by this Friday.
When will the Broken Token insert be available for purchase?
October / November 2021
Where are my Etched (cursed) Dice?
We have another print run going of these and will ship these out to everyone missing them ASAP.
They should be ready to go by August.
I hope this clears some things up. We really strive to provide great customer service. Thanks for being patient while we get our new support employee trained up!
Future Content, Resin Kit Update, a Partner Slaying it, and a Crazy Pigeon?
almost 3 years ago
– Mon, Jul 12, 2021 at 12:04:35 AM
Hey everyone! Brooklynn here.
As summer goes into full swing, I wanted to touch base with everyone and give a status update on future content, plans, and our trajectory for future products.
Shipping has been a crazy intense experience this time around. Between Covid, a larger project, and a new shipping partner, the process has been difficult. Luckily, we've taken care of the vast majority of backers. Those still waiting for content, both domestic and abroad, are being taken care of on a case by case basis.
Meanwhile, our store launched, perhaps a bit per-maturely. Even so, we've taken care of the majority of orders for all products (Sans-Resin Kits. More on that later.)
Despite these challenges, Alex and I are happy to see our backers get Middara. We hope that moving forward we can learn from our own mistakes and make future deliveries go smoother.
KS1 Promo Pack Questions
One quick update about web orders. Some customers were missing the KS1 Promo Pack from their order.
With the campaign fulfillment, coupled with the enthusiasm for our "Web Launch Bundle", our inventory on the KS1 Promo Packs was running dangerously low.
We've resolved the issues with all orders missing the KS1 Promo Pack and will begin shipping these out again starting this weekend.
The bad news is that we are totally sold out of the KS1 Promo Pack as well as the Art Book.
We're putting together another print run of these items right now and hope to have them up for sale again by October / November at which point we will offer these add-ons by themselves, as well as additionally re-stocking Bundles that include them.
Lupercalia Resin-kit Update!
We've always seen Resin as a way to add support for a larger product line. Small packages that can be done in bite-sized production runs that allow us to pursue some of our more niche desires for Middara. These Resin kits are a way for us to produce short stories, small side expansions, or further expand upon ideas that don’t fit the bill in current plastic production products planned.
I’ve been working hard setting up a local supply chain here in the states. One that can turn Resin Kits around in short order, with little mistakes, and maximum quality. While challenging, I’m pleased to announce that it’s going well, albeit a tad bit slower than expected.
Getting it all ready to ship!
Currently, we have enough Valentines Resin Kit’s currently made/cast to fulfill all orders. Additionally, the cardboard has been prepared and kits are being packaged at our domestic resin manufacturer.
Once boxed, these products are being sent out to our fulfillment center in the United States and the EU. From there, they will ship to customers. This means that if you ordered Lupercalia (Valentines) Resin Kits from our webstore, your order should be shipping out in the next three weeks.
As we near the actual shipping date, we will make sure to release an update here on Kickstarter that announces they’ve officially begun shipping to customers.
This is three weeks later than anticipated. There have been growing pains with setting up this supply chain for Resin, but we hope that future kits will be able to ship upon their announcement/web sale as opposed to two months after.
Printed, packed, and shipped in the USA.
Kickstarter Resin-Kits
We ran short on kits during the KS fulfillment. To fulfill outstanding orders, we air-shipped an emergency re-supply. They have since arrived and shipped out to customers. Anyone still waiting on these are part of a minority we’re working to still have fulfilled.
In short, these kits will see regular re-stocks based on demand.
Note: For those who already have the kits, or might be planning to get them, you can find a breakdown of all the parts and how they fit together here.
The Lupercalia Kits will also have these added within the next two weeks and can be found at the same link.
While there are plenty of business savvy people who don’t mind selling products ahead of supply, this is something we found very stressful. For the sake of expediting customer orders, and our own sanity, we’ve decided to double down on our webstore to ensure that the product for sale reflects the actual stock of said product.
This means that many orders for future products we release will ship within 7 - 10 days of being ordered, not months later. Any pre-orders will be clearly marked as a “pre-order” with a ‘very’ accurate shipping date marked.
Furthermore, we’ve moved to hire a full-time guy to help out with customer support.
Succubus Publishing is a very small company, something we take pride in, but to move forward with Middara at the pace we’d like to move at, we decided to start reaching out to those in our social circle for help.
Which leads us on to the next topic….
A Crazy Pigeon
PigeonPete Reporting for Duty!
We’ve hired a full-time designer and community guru to help us meet deadlines for Middara products looming on the horizon. As a brainchild behind Middara, it’s been hard for me to let-go and accept outside help. But collaboration with others is going to be required for me to hit deadlines and meet, not only your expectations as backers, but my expectations as a creator.
For these reasons, I want to introduce Pigeon Pete, or as others may know him in the industry, the one and only Pete Walsh!
He wanted to introduce himself and give all of you an update on what he’s been working on.
These regular design updates are something we’re going to be working towards at least once a month. We feel that this will give a good amount of time for our designers and developers while also staying in touch with our customers.
Without further ado, Pete!
Hey everyone!
I’m super excited to be writing this to you all as a new member of Team Succubus!
Some of you may know me already and for those that don’t…
“Hi, I’m Pete!”
Up until recently I was the resident Pigeon for IDW Games, the lead designer and resuscitator of the Adventure System (TMNT and Batman The Animated Series Adventures). Since finishing up with IDW Games I have been working hard behind the scenes with Brooklynn and Alex bringing new ideas to the upcoming Bounty Packs.
Nightingale, Reckless as Always...
Firstly, I recently finished my initial work on the Cave Sickle Queen. Can I say I get shivers down my spine with excitement for you all to see and play it?
I have tried to give the Bounty Pack a totally fresh feeling while still keeping it the Middara you know and love. Some of the areas that stand out the most and the things you have to look forward to are:
Deadly Eggs! What could be inside?
Unconventional layouts and tile setups.
Multiple paths to the center of the hive.
New and exciting monsters!
Terrifying alternate AI cards for monsters you already know and love!
And some... creative Easter eggs.
With closed beta testing on the horizon, hopefully you all get to play it soon and can find yourselves boots deep in the feeling that you’re on Char, LV-426 or Klendathu being surrounded by a horde of dangerous bugs!
Brooklynn and I have different design mentalities. Something that can be a great boon when striving for variety in a game as large and expansive as Middara! We both agree that this can be a huge strength to Middara’s trajectory and future.
While trying to keep spoilers to a minimum, these are two layout examples of what I’ve been doing different from what you might see designed by Brooklynn.
Claustrophobic passages!
First, I’ve used the Passage Tokens to interconnect sections of the tiles. This really gives a claustrophobic feel as you squeeze through tight zones that connect into new unexplored areas. This can emulate that nest/hive feeling. By using the Passages this way it will also keep ranged and magic using Adventurers on their toes due to the lack of line of sight.
Unconventional Tile Arrangements!
Second, this also gave me the idea to use the tiles in an unconventional way, not lining them up orthogonally with each other really opened up the potential combinations and play space.
In the above map layout, you can see that the way tile UM5 connects to the others creates a perfect corridor when connecting obstructive terrain walls. This opens up an entirely new way to connect and use the neighboring obstructive terrain to shape rooms.
As you play through the Cave Sickle Queen, new and seasoned adventurers will be kept on their toes with unfamiliar encounter layouts that can't always be anticipated.
Bug Bombing Ahoy!
My favorite part of these two encounters is because the Bounty is a hive with maze-like twists and turns, they are actually part of the same section of the hive, just approached from different areas.
I made sure that between both of these encounters the tiles and tokens have an identical cross over point between them both. If you’re lucky enough to have two sets of tiles you can even lay the whole map out which is an awesome thing to do.
In this way, we have really captured the feel of continuity between encounters and travel. You’ll really feel like you’re delving into a continuous cave full of creepy bugs.
For the sake of continuity!
Another small but important running change coming with the Cave Sickle Queen is separating and expanding on the ALTERNATE tag for Combatants.
We’ve had a lot of players confused by how each and every Combatant marked as an ALTERNATE card is used. Putting such vastly different rules on the back of each card isn’t optimal and can lead to a lot of confusion.
By separating Alternate Combatants into three different tags (Alternate, Variation and Scaling), it allows for easier comprehension of rules and grants a ton of new design space to expand on and create new Combatants.
You can click here to see the current hosted rules for the Cave Sickle Queen. There are in depth depictions of how this tag now interacts as well as new rules associated with additional terrain and some addendum to the current rule book.
In short though:
Alternate: Brand new Combatant Cards that can be used as Alternate Spawns in place of existing Combatant Cards.
Variation: Existing Combatant Cards with brand new Variations or versions of their printed AI.
Scaling: Stronger versions of Combatant Cards that are spawned depending on the current Loot LVL.
So small, so deadly.
Of course, we haven’t gone through official beta testing on the Discord, so until then, these rules are all subject to change.
If you want to be part of that playtest, don’t hesitate to DM me on the official Middara Discord!
Right now, I’m almost done going through the Pit Boss Bounty Pack. You can expect a content and teaser update for that product later this month.
Thanks again for having me! As a community focused person myself, I am excited to chat with everyone and keep exploring Middara together. I promise to always do my best, bring you new and exciting mechanics, focus heavily on the theme and of course, always listen to the community.
You can find me on Facebook and the Middara Discord Channel @pigeonpete.
Creepy Creeper Creeping.
Progress Report
Brooklynn here, again.
I wanted to give everyone an update on our current status on delivering Wave 2. We want to stay transparent as we move forward with expanding the Middara universe. We have a lot of surprises for everyone this year. Many of which we will be announcing in late Q4. However, between now and then, we’re working hard to organize and push out quality content at a steady pace.
The below 5 Phases of product creation represent the broad stages we go through when determining the trajectory of our upcoming products. These phases are not equal. For example, Phase 1 takes up a significant amount of the time when creating a product. While Phase 2-3 can be done rather quickly.
Key and Pipeline
(Note: Each phase represents simultaneous processes that are being completed.)
Outline and Planning
Phase 1
Outline: Our outline is created alongside our flowchart. It details what happens, why it happens, and is the first and perhaps hardest step in preparing a product for writing. It details everything from our component list to our art requirements. It represents a huge milestone towards the completion of any of our products.
Flowchart: Complex stories require complex flowcharts. These charts are used to keep track of our story, player performance, player choices, encounter outcomes, flags, and most importantly, a way for everyone working on Middara to keep track of where they are when working on the massive story.
Phase 2 Component List: Once the above is finalized, we move to commissioning art for every card and getting a solid quote from a manufacturer. Writing: Pros are written. Our massive 100k word count happens here. While it sounds like the hardest part, it actually is very straight forward with the previous steps finished.
Phase 3 Card/Tile Design: Each and every Item Combatant, Tile, and Discipline in our component list is designed during this step. Art Commissioned: Every illustration and CAD is queued for completion based on the component list. Many parts of this process are completed as possible from using the Outline from Phase 1. Note: The final CAD files are sent to a manufacturer to prepare ahead of time upon a quote and price being agreed too. This saves us time by allowing our manufacturer the ability to do casting months ahead of sending digital files for cardboard. Editing: The Writing from Phase 2 is queued for Editing using a professional company.
It starts to come together
Phase 4 Card/Tile Development: An in-house pass by our developers. We catch outstanding balance issues, glaring nomenclature issues, and double check setup lists/mechanic interactions. Encounter Design: Every Encounter is designed based on the outline and using our finished and designed tiles and cards from Phase 3.
Phase 5 Encounter Development: An in-house pass by our developers. We catch outstanding balance issues, glaring nomenclature issues, and double check setup lists/mechanic interactions. Closed Beta Testing: After a single in-house pass of the entire product, we share the designs with our community for public testing. This has shown to catch many issues as well as change some existing designs to something funner or more clear.
Completed and ready for prime time!
The current progress of each product on our Kickstarter is listed below. We’ve made great strides in moving forward in a short period of time. The largest project, Unintentional Malum Act 2 and 3 have seen some of their biggest areas reach goals this month. With some of the aforementioned help hired, we hope to make some serious progress at break-neck paces in the coming months.
Some Dungeon Delving
Unintentional Malum: Act 2 & 3: Phase 1 Completed. Phase 2 being prepared to begin. Many aspects of Phase 3 such as CAD’s and Illustrations are completed to various degrees.
Pirates of Elenia: Phase 1,2, and most of 3 are completed (waiting on some initial designs and some artwork. Phase 4 is currently underway and queued for completion after Bounties of Elenia 1 and 2.
Bounties of Elenia 1: Cave Sickle Queen: Preparing for Phase 5. Closed Beta Testing is planned by the end of this month.
Bounties of Elenia 2: The Pit Boss: Phase 4 is finishing up this week. Preparing for Phase 5. Closed Beta Testing is planned by the end of this month.
Bounties of Elenia 3: The Collector: This product is wrapped up in Act 2 and 3 development. It will be completed at the same time as Act 2 and 3.
Trail of a Princess #1: This product is in Phase 2. It’s queued for completion and design. Phase 5 is intended to occur at the end of August.
Unintentional Malum: Token Upgrade Pack: This product makes up the bulk of the miniatures unlocked on our Campaign. Due to its nature, it’s outside of the scope of the above phases. Instead, it’s completion is on track for submission to manufacturers by the end of this month.
*Products not listed in the above list will be announced at a later date. While many are under development, we want to ensure they can be packaged as intended before announcing them. We will ensure that this list is revisited and shared during Q4 of this year.
*We will provide a visual progress report in the near future.
Before I sign off, I wanted to give a shout out to our friends over at Lazy Squire Games. Wild Assent got an expansion and they're running a Crowdfunding campaign right now!
I've been playing through my own copy the last two weeks. The miniatures are really great and the passion the that the owners have for their games is incredible. I'm always a sucker for story telling games.
I'm excited to announce that Nyx herself is riding into battle in Wild Assent!
Note: Unless we say otherwise, all of our cross promotions are purely altruistic in nature. We do not make any money off of our cross promotions. Instead, we simply love to support and work with awesome people in an awesome industry.
After all, the rising tide lifts all boats.
This figure is available through their (Lazy Squire's) Crowdfunding campaign, provided by them, and contains no mechanical content for Middara .
Wild Assent Nyx Cross Promotion!
Wild Assent is a 1-4 player RPG board game with solo/cooperative and PvP game modes, beautiful miniatures and thrilling gameplay. The Lavon Rising expansion adds more heroes and creatures and a compelling story-based campaign with multiple endings that you won't need to rearrange your life to finish.
The Lavon Rising Expansion adds a 100-page decision-based narrative campaign book with multiple different adventures that give the feeling of a large scale narrative campaign (with impactful choices that affect the story and its conclusion) but without needing years to complete them. Lavon Rising also adds new mechanics such as equipment specializations and paths to customize your seekers in the Hunt mode and the ability to field XL creatures in the Arena mode.
Quick FAQ
Will Resin be made in plastic eventually?
Yup. But only as time and Resin content permits. Resin works well in small batches, but the amount of product SKU’s and moving parts makes individual plastic lines sprawling and something we don’t want to do. Instead, we are waiting for a larger quantity of releases so that we can do plastic all at once. We envision a plastic product line that follows our resin in a way that makes sense for the board gamer and is also easier for us from a logistics perspective. We expect to move forward with this sometime after we’ve solidified our current Kickstarter promises such as Wave 2.
When will the Lupercalia Resin Kits get delivered?
This month. Depending on where you live, as soon as the 20th, as late as the 31st. When we start shipping to customers we will let everyone know here on KS and via our Newsletter.
Are Resin Kits or other projects by Succubus Publishing slowing down the progress of current Kickstarter promises?
Nope. We’ve expanded our operations by reaching out to professionals within their own fields to help us hit our design timelines, production deadlines, and ability to create and expand the wonderful world of Middara.
EU and US Webstore Shipping, Pending KS Orders, and Broken Token Insert
almost 3 years ago
– Sat, Jun 19, 2021 at 12:34:20 AM
Hey everyone, Alex here.
I had a couple quick updates for you all.
EU Webstore Orders and Pending Kickstarter Pledges
As stated in the previous update, we ran into some inventory issues with the EU warehouse which was causing a few orders there to be withheld until our restock showed up.
Well, it's been confirmed by our EU fulfillment center that the container of juicy Middara product has arrived.
This means that all pending Kickstarter orders and web orders will resume shipping starting on Monday!
US Webstore Orders and Remaining Unfulfilled Backers
The US fulfillment center has shifted focus from fulfilling web orders to making sure the remaining backers are fulfilled, even without these missing resin kit boxes I mentioned in the last update.
This means that the web order shipping has slowed up bit, but I've been told that web store shipping from the US warehouse will be back in full force starting Monday.
Web Store Resin Kits
Production and assembly is wrapping up for Valentine's Resin Kits and the second run of Kickstarter Resins. We're hoping to get these shipped out the the fulfillment centers by the end of the month.
The Broken Token Insert
The updated prototype for this insert will be ready for us to test by late July.
If all goes well, we're expecting a mid-August/early September release date for this!
We'll keep you updated on this as it progresses.
Sign Off
As always, thanks for your patience as we chug along through this Wave 1 fulfillment.
Remember to email us at [email protected] if you need help with anything!
Have a fantastic weekend!
Addressing Issues with Remaining Kickstarter Orders
almost 3 years ago
– Wed, Jun 16, 2021 at 04:26:40 AM
Hey backers, Alex here.
This update is really only pertinent to the small amount of backers that still haven't received their pledges, but could be an interesting read nonetheless?
I see people frustrated in our threads and in the comments about not receiving their orders yet. I try not to directly answer these questions until I have the full scope of the issue, I'm not trying to avoid them. I just want to give out accurate information before I post.
Fromthe US warehouse,There are 157 orders still pending.
126 of these orders are for US backers and include at least one of of the following add-ons:
Casual Nightingale Resin Kit
Tomoe Resin Kit
Girtiya Resin Kit
Coven Mother Resin Kit
Basically we ran out of inventory for the boxes for these kits because either our factory didn't send us the listed amount, or they were lost in shipping. I'm not really sure, and no one in the chain of manufacturing or logistics is willing to take the blame.
All I know is we didn't receive the amount listed on our manufacturing invoice.
Since all that are missing from these orders are just some boxes, I'm working on having these orders shipped out without them as soon as possible, and just taking the hit of paying the shipping costs twice.
I've been told that these orders will ship out by the end of this week.
Unless we locate this stock of boxes, these backers will most likely receive replacements of the kits from the new webstore batch which will be ready for shipping by the end of the month.
That leaves the remaining 31 orders in the following regions:
SAU
PER
MEX
ISR
CHL
BRA
ARG
For these orders, this is what I've been told by our fulfillment company:
"Apparently our system is not getting along with the system for the particular shipping service needed to send these international orders out, and something is being glitchy between the two systems when they communicate with each other. IT has this as top priority and it's the only thing being worked on until it's solved."
"(Our IT team) is telling me to expect the middle of this week before they've been able to thoroughly test and ensure everything is operating correctly and it's ok to ship the orders without them getting returned due to a system error."
"Their orders WILL ship, but we're making sure they don't encounter further delays by getting needlessly returned to us due to whatever this technical glitch is."
I'm hoping that all this is resolved by this week and all of these orders start shipping soon.
Stragglers in Asia and Europe
There are still a few backers in Asia and Europe waiting on their pledges as well.
For Asia, there was an error in the pledge manager involving the zip codes. Backerkit has since corrected this issue and pushed these orders to their fulfillment centers. I'm doing my best to get these orders shipped ASAP.
For Europe, there are a handful of backers awaiting their pledge due to a shortage in stock on certain items. I honestly don't know how this happened, and I don't really even know who's fault it is so I'll blame myself. I think because I started authorizing replacement shipments before the campaign was fulfilled, we ran into inventory issues.
Luckily I had a huge container of product sent to the EU warehouse, which arrived late last week. This product should be ready to disperse to backers soon ( I hope this week....)
Webstore Orders Shipping
With 157 - 200 orders pending out of about 10,000+ I made the decision to begin shipping web orders. I understand that this is very frustrating to the handful of backers still waiting, but from a business perspective, I had to make the move.
The cost of holding storage on all of this stock in two separate warehouses, the constant fluctuation of shipping costs, plus the onslaught of emails I get every day from web store customers wondering what's happening, I just had to make the decision to keep the pipeline moving.
I'm sorry to those backers that feel slighted by this decision. I hope that we can build your trust again.
Alex venting
I just want to say thank you for all the support. This fulfillment has been very stressful and Brooklynn and I are doing everything we can to get everything running smoothly from here on out.
I personally have learned a lot from this Wave 1 fulfillment and I know that Wave 2 will be so much more efficient with the knowledge I now have. So thanks for hanging in there.
If you're trying to email us...
I found about 200+ emails in our spam folder that I'll be working through this week so if I haven't answered you yet, I'm getting to it.
